The cloakroom is located on the ground floor of the music hall and is open to visitors during events. Use of the cloakroom is free of charge for everyone.
If your cloakroom number is lost, please let us know – you will be charged a €10 compensation fee and must prove that the clothes waiting under the lost number belong to you.
For some special events, the organizer may charge a fee for cloakroom services, but we will always inform you of this in advance.
We are happy to store your outerwear in the cloakroom, but we do not offer a luggage storage service.
We recommend that you leave your personal belongings at home or keep them safely with you, as the music hall administration cannot be held responsible for items left in the pockets of your outer garments or on the premises.
If something is lost, we will keep found items for a month – feel free to let us know if you are looking for something!
We ask that you enter the hall without coats or large bags so that everyone can be comfortable.
If you would like to inquire about lost items, please call us at +372 5585 434 or write to teenindus [at] ukuaru.ee (teenindus[at]ukuaru[dot]ee) – we will be happy to help!
You are most welcome!
We are happy to welcome guests with reduced mobility who wish to participate in our events. We will do our best to make you feel comfortable and noticed here.
The hall on the first floor is accessible via a ramp. The chamber hall on the second floor can be reached by elevator, which is located near the reception desk. Our staff will assist and guide you if necessary.
For wheelchair users, there are seats in rows 10–12 in the Fratres hall – two on the left and two on the right. We therefore recommend that accompanying persons purchase seats in rows 10, 11, or 12.
There are two ways to enter the Music House:
- If you are arriving by car, approach from Kastani puiestee and follow the signs to the Muusikamaja Ukuaru car park. There are two disabled parking spaces in the car park. From the car park entrance, you can go directly to the ground floor, where you will find toilets and a cloakroom. After ticket control, our staff will assist you to the elevator, which will take you to the first floor, where you can access the hall.
- When arriving from the main entrance on Võimla Street, you will see stairs leading to the second floor in the foyer. To the left of the stairs, you will see a ramp leading to the hall. If you get lost, go to the reception desk in the foyer, where our staff will be happy to guide you to the hall.
You can also call +372 5585 434 to let us know you have arrived, so that our staff can meet you and guide you to your destination.
Currently, the café is only open during events.
We look forward to welcoming you!
We will do everything we can to make your visit enjoyable, but please understand that the event organizer, which may not be Ukuaru Concert Hall, is solely responsible for the event's content, tickets, and organization (including changes, cancellations, and the accuracy of information). If you need additional information about an event, we recommend contacting the organizer directly. Their contact details can be found on the ticket seller's website under the relevant event information.
We kindly invite you to visit during the event, according to the schedule set by the event organizer. In addition to these rules, the event organizer may also establish additional conditions that help organize a pleasant and safe visit to the event - for example, a document proving entry (such as a ticket, invitation, etc.) may be required, an age limit may be set, or other conditions may be imposed.
Please note that the event ticket is only valid in the building; if you leave the music house, it will become invalid.
If you are late for the event, the attendant may not allow you into the hall (this is also indicated by the note on the ticket “Latecomers are not allowed into the hall!”). If there are still free seats, the latecomer may be directed to the next level. For events with a break, there is an opportunity to return to their seat and enjoy the event.
Upon entering the Ukuaru, you may be subject to a security check, during which we ask that you be understanding if the security officer(s) check your belongings (including bags and pocket contents) in accordance with applicable laws. If you refuse the security check, we will unfortunately not be able to allow you into the Concert Hall.
The following items are not allowed to enter the concert hall:
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professional and special-purpose photo, video, and sound recording equipment (except with a special permit issued by the event organizer);
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food products (including alcoholic and non-alcoholic beverages);
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narcotics, pyrotechnics, flammable, toxic, radioactive, lubricating, strong-smelling, and other substances of unclear composition;
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cold weapons and firearms;
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animals and birds;
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large objects that may impede movement or endanger others (e.g., skis, skateboards, scooters, bicycles, electric scooters);
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lasers, flashlights, and other dazzling light sources;
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posters, flags, and other paraphernalia with offensive or hateful content;
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sound amplification devices (e.g., loudspeakers, vuvuzelas, drums);
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drones or other remote-controlled devices;
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balloons, confetti cannons, and other items that may litter the hall or disrupt the course of the event;
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personal furniture (e.g., chairs, stools, mats);
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sharp or piercing objects (e.g., pocket knives, scissors, staples);
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Large umbrellas or items that block view or movement;
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extraneous merchandise or promotional materials without the organizer's permission.
Please be aware that the concert venue cannot store prohibited items.
The following activities are prohibited in the Concert Hall:
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Smoking, including electronic cigarettes or the consumption of other tobacco products in places not designated for this purpose, is strictly prohibited, including in front of the main door. Pursuant to the Tobacco Act, violation of this requirement is punishable by a fine.
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Creating an open fire and using any pyrotechnic or explosive devices.
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Being under the influence of alcohol.
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Incorrect behavior, disturbing visitors, and music hall employees;
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Entering the hall in outerwear (fur coat, coat, jacket) and/or with large items (including carrying bags, backpacks, sports bags, suitcases, instruments and instrument bags, transport boxes, etc.).
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Providing catering services, including preparing food, eating, offering, serving, and selling food (including beverages).
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Entering the hall with food and drinks purchased from the Music Hall cafes.
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Unjustified pressing of the fire alarm button. The latter results in a false alarm, which is subject to fines payable by the person causing the alarm.
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Unjustified quick-release opening of locked doors. The latter results in a false alarm, which is subject to fines payable by the person causing the alarm.
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Using loud music or sound equipment that may disturb the event or other visitors.
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Taking photos and videos without the organizer's permission, especially with a flash or professional equipment.
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Bringing pets (except guide dogs) into the concert hall.
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Distributing advertising materials or selling without prior approval.
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Riding a bicycle, skateboard, scooter, or other means of transportation indoors.
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Damaging or destroying the concert hall or other equipment.
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Entering the stage, technical room, or other restricted areas without permission.
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Using laser pointers or other devices that are distracting to the eyes.
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Bringing dangerous items (e.g., weapons, knives, flammable substances) into the concert hall.
During the event, we expect visitors to move around the Music House without disrupting the event or other participants. The Concert Hall administration may, if necessary, direct and restrict movement during the event to ensure a pleasant experience for everyone. Visitors may also be asked to remain on the floor where they are seated to ensure the smooth running of the event and the well-being of everyone.
The employees of Ukuaru and their authorized representatives have the right to monitor that everyone adheres to the internal rules. If someone violates the rules, the staff may expel that person from the Concert Hall, and in such a case, the guest has no right to make any financial demands.
Sometimes, the Concert Hall may need to introduce temporary rules or restrictions to best suit particular events.
Please note that the Concert Hall is not responsible for things you have left behind.
We'll keep any items found after the event for up to one month. If you've lost something, please feel free to call us at +372 5585 434 or e-mail us at admin [at] ukuaru.ee (admin[at]ukuaru[dot]ee).
If Ukuaru is not the event organizer, please note that the house cannot take responsibility for any issues related to the event's content, sound, lighting, video, or organization (including any changes, cancellations, errors, or inaccurate information). These matters are handled by the event organizer.
To help keep everyone safe, the Concert Hall uses video cameras. The Concert Hall and our security partner may check these recordings if there is a good reason to do so. If a recording relates to an incident (for example, damage or public order disruptions), it may be kept for up to 3 years after the issue is resolved, if needed.
In the Fratres hall of the Ukuaru Concert Hall, seats 1 to 23 on the left and right-side balconies in the first row have limited visibility. Seats 1 to 22 in the left- and right-hand balconies of the second row may have a poor view of the stage. These visibility issues are due to safety barriers required at the edges of the balconies. The barriers are in place to keep visitors safe and to comply with the Rescue Board's guidelines and EU standards.
Location and parking
We have an underground parking with approximately 80 parking spaces. Parking conditions may vary for each event and are determined by the parking lot operator.
Depending on the nature of the event and the number of visitors, the parking lot may be partially or completely closed or subject to a fee.
You can pay for parking with a mobile app or a payment card. Parking fee: 30 minutes 1.50 €, 24 hours 10 €.
Please note that the parking lot is not guarded 24 hours a day, so please keep an eye on your belongings.
Ukuaru's partner in providing parking services is Europark Estonia OÜ, which has the right to amend the parking fee price list.
Additional information: europark.ee / E-mail: europark [at] europark.ee (europark[at]europark[dot]ee) / tel +372 661 0223.
Rakvere bus station is located 450 meters from our Concert Hall.
Rakvere railway station is located two kilometers away.
Bolt electric scooters are available in Rakvere.
Bicycle parking is available in front of the building and in the underground parking lot.